FREE WORLDWIDE SHIPPING!

FAQ


PAYMENTS

How can I pay for my bag(s)?

We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

Is your site safe and secure?

YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private, safe and secure.

What should I do if my payment doesn't work?

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

Where do I enter my discount code?

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!

SHIPPING

WHERE IN THE WORLD DO YOUR BAGS SHIP TO?

We ship worldwide with Royal Mail (UK), EMS, or DHL.  We choose the service to get your bag to you as safely and quickly as possible.  

How much does shipping cost?

We offer free shipping to the United States and many other countries. Check your country at the end of the FAQ:

How long will it take for my bag(s) to arrive?

Shipping time is usually only about 3-10 business days, with 1-2 business days handling time. So after you place your order it should arrive within a total of 4-12 business days. 

Can I track my order?

Absolutely! Once your order has been dispatched you will receive your personal tracking number via email. Use your tracking number to keep tabs on your bags journey at www.royalmail.com/track-your-item#/. You can also send us a quick message and we’d be happy to track it for you.

RETURNS

Can I return my bag(s)?

Yes, of course. If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us.

GENERAL QUESTIONS

Are the rattan bags made using genuine rattan?

Yes. We use Ata Grass (which belongs to the family of the Rattan Palm) and/or Rattan for our Rattan Bags. For more details please see the respective product description.

OTHER

What if I have questions not answered here?

Your question should never go unanswered. If you still have questions or simply have something to say, send us an email at admin@chicIndah.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!

Full postage chart:

*Note* We are currently running a promotion with free worldwide shipping on all orders

United States

FREE

Australia

FREE

Canada

FREE

New Zealand

FREE

Germany

FREE

France

FREE

United Kingdom

FREE

Japan

FREE

Hong Kong

FREE

Laos

FREE

Macau

FREE

Malaysia

FREE

Myanmar

FREE

Philippines

FREE

Thailand

FREE

Vietnam

FREE

Austria

FREE

Cambodia

FREE

Brunei

FREE

Netherlands

FREE

East Timor

FREE

Bahrain

$ 9,95

Bangladesh

$ 9,95

Brazil

$ 9,95

China

$ 9,95

India

$ 9,95

Jordan

$ 9,95

Kuwait

$ 9,95

Maldives

$ 9,95

Mexico

$ 9,95

Monaco

$ 9,95

Mongolia

$ 9,95

Nepal

$ 9,95

Oman

$ 9,95

Pakistan

$ 9,95

Papua New Guinea

$ 9,95

Qatar

$ 9,95

Saudi Arabia

$ 9,95

South Africa

$ 9,95

South Korea

$ 9,95

Sri Lanka

$ 9,95

Taiwan

$ 9,95

United Arab Emirates

$ 9,95

Andorra

$ 14,95

Belgium

$ 14,95

Bulgaria

$ 14,95

Croatia

$ 14,95

Cyprus

$ 14,95

Czech Republic

$ 14,95

Denmark

$ 14,95

Estonia

$ 14,95

Finland

$ 14,95

Greece

$ 14,95

Hungary

$ 14,95

Ireland

$ 14,95

Italy

$ 14,95

Latvia

$ 14,95

Liechtenstein

$ 14,95

Lithuania

$ 14,95

Luxembourg

$ 14,95

Malta

$ 14,95

Norway

$ 14,95

Poland

$ 14,95

Portugal

$ 14,95

Romania

$ 14,95

San Marino

$ 14,95

Slovakia

$ 14,95

Slovenia

$ 14,95

Spain

$ 14,95

Sweden

$ 14,95

Switzerland

$ 14,95

Vatican City

$ 14,95

Albania

$ 19,95

Armenia

$ 19,95

Azerbaijan

$ 19,95

Belarus

$ 19,95

Bosnia & Herzegovina

$ 19,95

Faroe Islands

$ 19,95

Georgia

$ 19,95

Gibraltar

$ 19,95

Guernsey

$ 19,95

Iceland

$ 19,95

Israel

$ 19,95

Jersey

$ 19,95

Kosovo

$ 19,95

Macedonia

$ 19,95

Mariana Islands

$ 19,95

Mauritius

$ 19,95

Mayotte

$ 19,95

Moldova, Rep. of

$ 19,95

Montenegro

$ 19,95

Russia

$ 19,95

Serbia

$ 19,95

Seychelles

$ 19,95

Turkey

$ 19,95

Afghanistan

$ 24,95

Algeria

$ 24,95

American Samoa

$ 24,95

Angola

$ 24,95

Anguilla

$ 24,95

Antigua

$ 24,95

Argentina

$ 24,95

Aruba

$ 24,95

Bahamas

$ 24,95

Barbados

$ 24,95

Belize

$ 24,95

Benin

$ 24,95

Bermuda

$ 24,95

Bhutan

$ 24,95

Bolivia

$ 24,95

Bonaire

$ 24,95

Botswana

$ 24,95

Burkina Faso

$ 24,95

Burundi

$ 24,95

Cameroon

$ 24,95

Canary Islands

$ 24,95

Cape Verde

$ 24,95

Cayman Islands

$ 24,95

Central Afircan Rep

$ 24,95

Chad

$ 24,95

Chile

$ 24,95

Colombia

$ 24,95

Comoros

$ 24,95

Congo

$ 24,95

Congo, DPR

$ 24,95

Cook Islands

$ 24,95

Costa Rica

$ 24,95

Cote D Ivoire

$ 24,95

Cuba

$ 24,95

Curacao

$ 24,95

Djibouti

$ 24,95

Dominica

$ 24,95

Dominican Rep.

$ 24,95

Ecuador

$ 24,95

Egypt

$ 24,95

El Salvador

$ 24,95

Eritrea

$ 24,95

Ethiopia

$ 24,95

Falkland Islands

$ 24,95

Fiji

$ 24,95

French Guyana

$ 24,95

Gabon

$ 24,95

Gambia

$ 24,95

Ghana

$ 24,95

Greenland

$ 24,95

Grenada

$ 24,95

Guadeloupe

$ 24,95

Guam

$ 24,95

Guatemala

$ 24,95

Guinea Rep.

$ 24,95

Guinea-Bissau

$ 24,95

Guinea-Equatorial

$ 24,95

Guyana (British)

$ 24,95

Haiti

$ 24,95

Honduras

$ 24,95

Iran

$ 24,95

Iraq

$ 24,95

Jamaica

$ 24,95

Kazakhstan

$ 24,95

Kenya

$ 24,95

Kiribati

$ 24,95

Korea, D.P.R of

$ 24,95

Kyrgyzstan

$ 24,95

Lebanon

$ 24,95

Lesotho

$ 24,95

Liberia

$ 24,95

Libya

$ 24,95

Madagascar

$ 24,95

Malawi

$ 24,95

Mali

$ 24,95

Marshall Islands

$ 24,95

Martinique

$ 24,95

Mauritania

$ 24,95

Micronesia

$ 24,95

Montserrat

$ 24,95

Morocco

$ 24,95

Mozambique

$ 24,95

Namibia

$ 24,95

Nauru, Rep. of

$ 24,95

Nevis

$ 24,95

New Caledonia

$ 24,95

Nicaragua

$ 24,95

Niger

$ 24,95

Nigeria

$ 24,95

Niue

$ 24,95

Palau

$ 24,95

Panama

$ 24,95

Paraguay

$ 24,95

Peru

$ 24,95

Puerto Rico

$ 24,95

Reunion, Island of

$ 24,95

Rwanda

$ 24,95

Saint Helena

$ 24,95

Samoa

$ 24,95

Sao Tome and Principe

$ 24,95

Senegal

$ 24,95

Sierra Leone

$ 24,95

Solomon Islands

$ 24,95

Somalia

$ 24,95

Somaliland, Rep. of

$ 24,95

South Sudan

$ 24,95

St. Barthelemy

$ 24,95

St. Eustatius

$ 24,95

St. Kittis

$ 24,95

St. Lucia

$ 24,95

St. Marteen

$ 24,95

St. Vincent

$ 24,95

Sudan

$ 24,95

Suriname

$ 24,95

Swaziland

$ 24,95

Syria

$ 24,95

Tahiti

$ 24,95

Tajikistan

$ 24,95

Tanzania

$ 24,95

Togo

$ 24,95

Tonga

$ 24,95

Trinidad and Tobago

$ 24,95

Tunisia

$ 24,95

Turks and Caicos Islands

$ 24,95

Tuvalu

$ 24,95

Uganda

$ 24,95

Ukraine

$ 24,95

Uruguay

$ 24,95

Uzbekistan

$ 24,95

Vanuatu

$ 24,95

Venezuela

$ 24,95

Virgin Island-British

$ 24,95

Virgin Island-US

$ 24,95

Yemen, Rep. of

$ 24,95

Zambia

$ 24,95

Zimbabwe

$ 24,95